Cancelling a Direct Debit payment attached to a subscription

If a Direct Debit payment has been scheduled but not charged, you can cancel it from the back office.

To cancel a payment where a pending Direct Debit payment, locate the Member payment from one of the following routes: 

• Subscription Centre – Go to Members & Loyalty > Subscription Centre, select the Payments tab and click the blue Settings cog alongside the payment

• Member profile – Open the member's profile, locate the payment and click the blue Arrow alongside it

Click the Cancel payment button.

At the Cancel prompt, confirm the payment cancellation.

The Status of the payment will immediately update on the Payments tab of the Subscription Centre.

The cancelled label will also appear in the Payments section of the member's profile.