Recording a manual subscription payment

If a member has a subscription but does not have an active Direct Debit mandate, you can manually record subscription payments that have already been received outside of Tabology, such as cash, card or online.

Recording a manual payment does not take a payment. It simply records a payment received outside of Tabology against the member's subscription.

This lets you track payments received outside Direct Debit against the member's subscription.

To record a payment received outside of a Direct Debit, locate the Member payment from one of the following routes: 

• Subscription Centre – Go to Members & Loyalty > Subscription Centre, select the Payments tab and click the blue Settings cog alongside the payment

• Member profile – Open the member's profile, locate the payment and click the blue Arrow alongside it

Click the Record manual payment button.

Select the Method of payment used to receive the payment::

• Cash
• Card
• Online

The Status of the payment will immediately update on the Payments tab of the Subscription Centre.

The payment will also appear in the Payments section of the member's profile.

Click the blue Payment link to view the Tab details for the payment.