Refunding a Direct Debit attached to a subscription

Where a Direct Debit mandate has been set up and the payment has been collected, you can still refund the payment if needed.

To refund a payment, locate the Member payment from one of the following routes: 

• Subscription Centre – Go to Members & Loyalty > Subscription Centre, select the Payments tab and click the blue Settings cog alongside the payment

• Member profile – Open the member's profile, locate the payment and click the blue Arrow alongside it

Click the Refund payment button.

At the Refund prompt, confirm the refund with the red Confirm refund button.

The Status of the payment will immediately update on the Payments tab of the Subscription Centre.

The refund will also appear in the Payments section of the member's profile.

To confirm the refund has been processed, refer to your GoCardless account.