Once you have activated mobile ordering and configured table service, your customers will be able to place orders using their mobile phones that will be sent straight to your EPOS.
Any orders customers place will appear on the EPOS bar orders screen. From there you can accept the order after which separate tickets will be created for the food and drink items on the kitchen and bar orders screens respectively.
If for any reason you reject an order the corresponding payment will be automatically refunded to the customer (for Dojo Connect-e refunds are not automatic and you will need to process the refund yourself).
Note: If you would prefer to skip the approval step so the separate food & drink orders and any print outs are generated directly from the customer placing an order, you can enable this in the back office.
The tickets created on the Bar and Kitchen Orders screens can be processed as for any other bar or kitchen order. See Processing Bar Orders and Processing Kitchen Orders.
By default, tabs will not be opened for fully paid mobile orders so nothing will display on the summary screen or the table plan.
If you would like tabs to be opened for mobile orders, you can configure this in your back office. Any tabs that are opened for mobile orders will be linked to the table that the order was placed from.
Note: If there is already a tab linked to a table that a mobile order is placed from, the existing tab will remain linked. The new tab for the mobile order will not be linked to the table, but it will still be visible in the summary screen and the order tickets will still display the table number.
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