Card Connect - Paying using a Pre-Authorisation

If you have preauthorised a customer's card and the customer leaves without paying their bill, you can charge their card using the preauth.

To ensure that the tab has a pre auth, check there is a small card symbol next to it. If this symbol is not present, then there is no active pre-authorisation set against that tab. 

After locating the correct tab, hit the Pay button. You see 3 options for settling the bill 

1. Press Pay with pre auth card to pay off the bill in full using the Pre auth or

2. Press continue to pay view in the top right of the modal to apply discounts or allow a payment split, but still pay with the pre auth

3. Press Void pre auth to void the pre auth and pay with another method


1. Pay off the bill in full using the Pre-Auth

To pay the bill using the preauth, press the Pay with Pre-Auth Card button and this will communicate with CardConnect to pay the tab in full using the pre-authorisation details.  


Once successfully completed, the small card symbol next to that tab will disappear and the tab balance reduced to 0.00. The tab can then be left or closed. 

 2. Apply discounts or allow a payment split 

Here you can add any discounts you need, to the users bill or make a payment on another card should you choose as well. 


Once added you can select the tab and hit the Pay button again and at this point you can

1. pay the balance using your pre-auth (following the steps in 1. Pay off the bill in full using the Pre-Auth) or

2. you must then Void Pre-Auth if you are finished.


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