Adding a walk-in for bookings from the back office

A walk-in is a quick way to add a booking for guests who arrive at your venue without a prior reservation. Instead of going through the full booking process, you can record a walk-in by entering a few basic details and confirming the booking immediately.

Recording walk-ins ensures your table availability stays accurate, preventing tables that are already occupied from appearing available for last-minute bookings.

Note: You can also record walk-ins on your EPOS screen, either through the Bookings Grid View, or via the Table Plan.

To add a walk-in from the back office, select Bookings > Bookings.

You can add a walk-in from either the list-view or grid-view by:

• Clicking the blue Create walk-in button
• Hovering over a table on the grid view and clicking the walk-in icon to add a walk-in for that table

On the walk-in modal:

• the Date and time will default to today and cannot be changed
• the Name will pre-populate with Walk-in and the Current time
• If you created the walk in from hovering over a table, the table will be populated

If you select a booking type, the duration will automatically update to the duration you specified in the booking type setup.

Enter all other details where needed to confirm your walk-in. Then click the blue Create walk-in button.

The Walk-in will now display on the List view and Grid view.

Note: If you need to edit a walk-in, this can still be done in the usual way by clicking on the booking.