Refunding Teya payments on the EPOS

If you are using Teya as your online payment provider for Mobile Ordering or Bookings with deposits, pre-auths, or pre-orders, there may be occasions when you need to issue a refund to the customer.

Note: If you reject a mobile order, the Teya payment will be automatically refunded, so the steps below are only required for accepted orders. 

If the tab you need to refund is not shown on the summary screen, you will first need to reopen it. Alternatively, if the Tab is available on the Summary screen, open the tab as usual.

To reopen a tab, go to the EPOS screen, select More > History.

Start typing details of the tab into the Search field, followed by selecting either Tab ID or Amount to correctly locate the tab.

Once the tab displays, click the green Re-open tab button, in the top right of tab.

You will return to the Summary screen, where the tab will automatically open.

Locate the Teya payment line, and click on the line. The Item action will display. Click Refund Teya payment.

The Teya payment will be removed from the tab and refunded back to the customer.

You can then void the remaining items on the tab. See Voiding items.