On the Mini EPOS you can refund items and payments on open tabs. If you need to refund any items on tabs that have been closed, you can refund these from the main EPOS.
Refunds will show on a customer receipt and on your Z report. If you would like to completely remove an item from a tab, for example it was added to the tab accidentally, you can void the item, which will not show on the customer receipt.
To process a refund for a single item on a tab, long press on the item and select Refund item from the menu.
If you want to refund multiple items, click the blue Options button in the bottom left of the screen.
From the Options menu, select Multi-select. Select the items that need to be refunded by clicking the row of the item. Items selected will be indicated with a blue circular tick.
At the bottom of the screen, click the orange Editing button, followed by Actions from the Editing menu.
Click, Refund and select the reason why you are performing the refund, from the Refund reasons list.
Note: Refund reasons can be changed in the back office.
When the items have been refunded, the refund will be indicated with Refund as the pre-fix before the item & a Negative value assigned to the cost. The refunded item will be indicated with a strikethrough, through the item.
Note: Refunded items will be visible on the End of Day Z report, and can also be viewed on the Voids & Refunds report.
If the tab was paid for by card and your Mini EPOS is connected to Zettle, you will be presented with the correct amount to be refunded so you can process the refund back to the customer's card. See processing a Zettle refund.
If the tab was paid for by cash, long-press on the Cash payment line & select Refund payment, to account for the cash being given back to the customer.
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