Setting void and refund reasons

When you void an item on the EPOS, you can select a reason that will be saved against that void. Some default void reasons are already set up that cover common reasons for needing to void an item. This article shows how you can add to or change those default reasons if you need to.

On the dashboard, go to ‘SetUp’. This can be found as a button on the dashboard or it can be located on the left-hand side panel.

Then click on 'EPOS' to go to EPOS settings.


Then click on the 'Other Settings' tab and scroll down to the section showing fields for void & refund reasons.


  • Void reason (used) – this is for if the item has been used e.g. 'Wastage' or 'Line Clean (Beer)' so even after being voided will still have been removed from stock.
  • Void reason (not used) – this is for if the item had been accidentally put through for instance, 'Keying Error' or 'Line Clean (Water/Fluid)' so after being voided will no longer have an impact on stock.
  • Refund reasons - this is if an item has been used from stock and you would like it to appear on the customers receipt as a refund line.

You can add a void reason by typing into the applicable void field and then pressing Enter. You can also remove a void reason by clicking on the cross to the side of the reason.

Once you have finished making changes, press ‘Done’.

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