If a tab for a booking has a deposit on it, you will see a DEPOSIT NOT USED button in place of the PAY button.
If a customer doesn't spend all of their deposit press this button to select whether you would like to Retain or Refund the remaining deposit.
Once a customers full deposit has been spent and further items are added to the tab, the DEPOSIT NOT USED button will no longer be displayed and you will instead see the PAY button.
Retain Remaining Deposit
Selecting this option will return the remaining deposit to your deposits held account. This will be reflected in your deposits report and any linked accounting system.
If the entire deposit remains, selecting Retain Remaining Deposit will keep the booking active in your system and allow it to be reopened in the future, if required. This can be useful if a booking tab has been opened on the wrong day in error.
If some of the deposit has been used, it will not be possible to reopen a tab for the booking at a later date, as the booking has taken place. Any future booking would need to be added to the system as a new booking. See Creating a booking on your Back Office or Creating a booking on your EPOS.
Refund Deposit
If Refunds have been enabled on your system, you will also have the option to refund the remaining deposit back to the customer.
Selecting this option will open the pay screen, enabling you to refund the deposit to the customer. Select Cash followed by the green Add payment button.
Note: Bookings made through your website, where the deposit is made online, can only be refunded by cash. If you would like to return the deposit via the original payment method, you will need to log in to your Customer online payment portal (Stripe/PayPal/Teya).
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