If you have taken a card pre-authorisation when a guest made a booking with you & the customer cancels within your cancellation policy, you can cancel the card pre-authorisation.
To cancel a card pre-authorisation, go into your back office & select Bookings > Bookings.
From the Bookings list, locate the booking you require to cancel the pre-authorisation. Click on the booking.
From the Edit booking screen, scroll down to the Pre-auths section.
Click the red Cancel pre auth button.
The Cancel pre auth modal will popup, click the red Yes button to confirm cancellation of the pre-authorisation.
The pre-authorisation will cancel & the status will update in the Pre-auths section.
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