Refunding a deposit on the back office

If you have taken a deposit for a booking either by a deposit link or through upfront deposits, there may be occasions whereby a customer cancels their booking in accordance with your terms & so the deposit paid will need to be refunded.

To refund a deposit, go into your back office & select Bookings from the left hand navigation.

Locate the booking you need to refund the deposit for. Click anywhere on the booking.

From the Booking edit screen, scroll down to Deposits.

Click on the blue arrow at the end of the deposit row.

You will be informed of the customer's original method of payment & how the deposit refund will be processed. Click the red continue button.

Note: Deposits made through Paypal or Stripe will be refunded back to the customer. Deposits made through Connect-e will be recorded as refunded, but you will need to create the refund back to the customer on the Connect-e portal

Once your refund is completed, in the refunded at column, a time & date stamp will display to indicate when the refund was processed. The status of the deposit will update with a blue refunded label.

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