Enabling membership expiry email notifications

If you have set your memberships to expire after a specified time period, you can configure email notifications to alert you and your members when memberships are coming up to their expiry date.

To enable & set membership expiry email notifications, go into your back office & select Setup > Loyalty from the left hand navigation.

From the Loyalty setup module, click the Email notifications tab.

Email notifications are split into:

• Membership notifications - These are email notifications that your members will receive
• Venue notifications - These are email notifications that a specified venue user will receive

Membership notifications

You can select the type of notifications you want your members to receive:

• Membership expired notifications - These notifications will be sent following a membership expiring to inform the member that their membership has expired
• Membership pre-expiry notifications - These notifications will inform the member that their membership is due to expire. You can select the number of days notice you would like to give your members.

Venue notifications

You can to select the type(s) of notifications, you would like to receive as a venue & enter the user email who will receive the notifications: 

• Daily summary of expired memberships - These email notifications will list all memberships that expired on the previous day
• Daily summary of memberships about to expire - These notifications will list all memberships that are due to expire. You can specify the number of days in advance that you would like to receive the pre-expiry notification.

Add any email addresses that you would like to receive the venue notifications in Member notifications field.

Click the blue Save button in the bottom right of the screen. 

You can view members with expired memberships in the Members section of the back office.