You can request card pre-authorisations as alternative to requesting up front deposits. With card pre-authorisations, guests enter their card details when they make a booking with you, but no money is taken as long as the guests attend the booking or cancel within your stated cancellation policy.
If a guest doesn't attend their booking, or cancels last minute, you can charge a no show fee using their stored card details.
Note: Card pre-authorisations are only currently available with PayPal.
To set up card pre-authorisation for bookings, go into your back office & select Bookings > Booking types from the left hand navigation.
Locate the booking type you would like to take card pre-authorisations for, and click the blue Edit button. Alternatively add a new booking type.
Click the Deposits & pre auths tab, then toggle the setting Require card pre-authorisations to on.
Further fields will open up for you to customise your pre-authorisation.
From the Pre auth type dropdown, choose the type of pre-auth required:
- Flat pre-auth - one set value per booking
- Per cover pre-auth - a set value per cover
In the blank pre-auth amount field, enter the value required for the pre-authorisation.
Click the blue Save button, to save your changes.
Guests will now be requested to enter their card details when making a booking for this booking type and you will be able to charge a no show fee if required.
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