Configuring ordering for click & collect

After activating mobile ordering and linking your Stripe account you can configure collection orders.

To do this, toggle Enable click & collect on the Configure Click & Collect tab.


You will see the URL that can be used instead of your main mobile ordering URL, if you want to take a customer to your menu with Click & Collect as the default order option.

If a customer visits your main mobile ordering URL, they will still be able to browse your menu and place an order, but they will need to select Collection prior to being able to submit their order.

You can then configure how you operate your click & collect service and the options you would like to offer to your customers.

Label: This is the the term you would like your customers to use to select a collection order, e.g. Collection, Click & Collect, Pick up.

Description: This is an optional description to tell the customer something about your collection service e.g. "Please collect your order from the bar"

Minimum order amount - If you want to you can specify a minimum order value for customers ordering for click & collect


Show order notes box - Turn this on if you would like customer to be able to add notes to their order, such as dietary requirements

Notes placeholder - This is the placeholder text that will appear in the notes box, if enabled

Waiting time (mins): This is the length of time a customer will need to wait before their order will be ready for collection. If you use collection slots, this will determine the first slot that a customer is able to select.

Waiting time (text): This is text that will be displayed to the customer to communicate the expected wait time. This should line up with the time in "Waiting time (mins)", but can present additional info if you wish e.g. "Your order will be ready in 45 minutes to an hour"

Allow ordering when closed: Ticking this will allow customers to order outside of your opening hours. This would usually be used in combination with collection slots.


Require customer name - By turning this on you can capture the customer's name as part of the ordering process. 

Require phone number: Ticking this will enforce a customer to enter a phone number, which can be handy if you need to contact them about their order.

Charge for collection: tick this if you want to charge for click & collect

Collection fee: Set this to your click & collect fee

Collection fee label: This is a text label for your delivery fee e.g. click & collect fee 


Enable collection slots: Tick here if you would like your customers to be able to select a time slot in which to collect their items

Time slot duration: This is the length in minutes of each time slot

Max days ahead: This  specifies how many days ahead a customer can select a slot for. If they can only order for the same day then leave this as zero.

Service Times

By default your click & collect service times will use the mobile ordering times on the Venue details tab. 

If you want to set specific times for click & collect that are different to your overall mobile ordering times you can select the times to use from the Collection service times dropdown.

If you haven't already set your service times, you can create them by clicking the blue Add new times button.

To add your service times, return back to the Configure Click & Collect tab & scroll down to Service times.

Click in the Collection service times dropdown box & select the service times that you want to use for click & collect.

You may also want to configure delivery or table service ordering. 

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