Adding loyalty points to existing members

Loyalty points can be added manually to any existing member within your loyalty scheme. You may need to do this for any members that have been transferred over to your loyalty scheme, or as a customer complaint resolution.

To manually add loyalty points to an existing member, locate your member from Loyalty > Members in your back office.

Click on the member you want to add points to.

You can click on either the Transactions tab & scroll to the bottom of the page or click the Admin tab followed by the blue Add loyalty points button.

You will be prompted to enter a Number of points. Click the blue Done button to add your points.

The member points will automatically update.

Click the blue Save button, from the bottom of the screen.

You will also be able to see any manual points topup in the Latest loyalty points transactions table, located on the Transactions tab.

You can also manually deduct loyalty points from existing members.